Grievance redressal
If you have a complaint about content on logiXweb Maps, a listing or review, your personal data or our service, write to our Grievance Officer. This page is published under the Information Technology Act, 2000, the IT (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the Digital Personal Data Protection Act, 2023.
Grievance Officer
- Name
- [Full name]
- Designation
- [e.g. Grievance Officer, logiXweb]
- [grievance@logixweb.com]
- Phone
- +91 98996 18418
- Address
- [Full postal address], Indirapuram, Ghaziabad, Uttar Pradesh [PIN], India
- Hours
- Monday–Saturday, 10 AM – 6 PM
24 hrsWe acknowledge your complaint
15 daysWe resolve it and reply with reasons
24 hrsRemoval of intimate or impersonating content
Submit a complaint
Please include the link of the page, what is wrong, and your contact details. Choose “Complaint / grievance” as the subject.
How we handle complaints
- You write to us through the form above, by email or by post. Tell us the page link, the problem and what you would like us to do. If the complaint is about your personal data, write from the email or mobile number you used with us.
- We acknowledge within 24 hours and give you a reference. We may ask for proof — for example, that you own a business or that you are the person a review or listing refers to.
- We look into it and contact the business or user concerned where fair to do so. Content that clearly breaks the law or our rules is hidden while we check.
- We decide and reply within 15 days, explaining what we did and why. For complaints about content that exposes a person's private areas, shows them in a sexual act or impersonates them (including morphed images), we act within 24 hours.
- Not satisfied? You may appeal to the Grievance Appellate Committee set up by the Government of India under the IT Rules (within 30 days of our decision), and for personal-data complaints to the Data Protection Board of India once it accepts complaints. You can also approach the courts or the consumer commission.
You can complain about
- A fake, wrong or duplicate business listing
- A business listed without the owner's permission
- A fake, abusive or paid review — or a review removed unfairly
- Content that is unlawful, defamatory, obscene or infringes your rights
- Misuse of your personal data or a request to access, correct or erase it
- Someone pretending to be logiXweb Maps or our team
Faster options
- Business owners: edit your own page after logging in, or click “Claim this business”.
- Customers: change your sharing choice or delete your account under My account → Account.
- Reviews: use the “Report” button under any review.
- Urgent fraud: call +91 98996 18418 and also report to the National Cyber Crime helpline 1930 or cybercrime.gov.in.